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If the Customer receives a defected good or is not 100% satisfied with their order, they may process an exchange or return via email. The good in question must be unused, unwashed, and with all original packaging intact. The Customer must process their exchange or return for any order within 30 days of receiving their goods. SquareBox will refund 100% for the case of good return, within 30 days after received the return goods in good condition. In case of any disputes between the Customer and SquareBox, SquareBox reserves the final right of decision.

For customized products, SquareBox is unable to accept returns or exchanges of product due to a customer’s desire to the change the size, style, color, art or design of the product that they ordered.


Return or Refund Email:

[email protected]


Return Address:

Square Box Marketing

13-2-10 Lorong 9/125, Desa Petaling, 57100 Kuala Lumpur

Attention: CL Tan 017-3308128